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At Warmtrcraftax, we understand that event planning can be unpredictable. This Return Policy outlines our procedures for rental returns, cancellations, refunds, and related matters. Please read this policy carefully before making a reservation.
All rental items must be returned in the same condition as they were delivered, allowing for normal wear and tear. Our team will collect rental items at the scheduled collection time as specified in your rental agreement.
Collection Scheduling: Collection times are arranged in advance and confirmed with you prior to your event. You or an authorized representative must be present to facilitate the collection process. If you need to modify the collection time, please contact us at least 48 hours in advance to arrange an alternative schedule.
Item Preparation: Before collection, please ensure that all rental items are gathered in an accessible location. Items should be reasonably clean and free from excessive debris. While we do not expect you to professionally clean the items, please remove any large food particles, decorations, or personal belongings.
Inspection: Our team will conduct a brief inspection of the items during collection to assess their condition. Any damage beyond normal wear and tear will be documented and may result in additional charges as outlined in our Terms of Use.
We understand that circumstances change, and we strive to be flexible with our cancellation policies. However, cancellations affect our ability to rent items to other clients, so we have established the following guidelines:
Cancellations More Than 30 Days Before Event: If you cancel your reservation more than 30 days before your scheduled event date, you will receive a full refund of any payments made, minus a 10% administrative fee to cover processing costs.
Cancellations 15-30 Days Before Event: Cancellations made between 15 and 30 days before your event date will receive a 50% refund of the total rental cost. This policy reflects the reduced likelihood of re-renting the items on short notice.
Cancellations Less Than 15 Days Before Event: Cancellations made less than 15 days before your event date will forfeit the full rental payment. At this stage, we have typically declined other rental requests for the same items and cannot reasonably expect to re-rent them.
No-Show Policy: If you fail to accept delivery of rental items without prior cancellation, you will forfeit the full rental payment and may be charged for delivery costs incurred.
We understand that your event plans may evolve, and we are happy to accommodate reasonable modifications to your reservation when possible.
Adding Items: You may add items to your reservation at any time, subject to availability. Additional items will be charged at the current rental rates, and payment for added items is due before delivery.
Removing Items: If you wish to reduce the number of items in your reservation, please notify us as soon as possible. Reductions made more than 14 days before your event will be refunded in full. Reductions made less than 14 days before your event may be subject to a 25% restocking fee per item removed.
Date Changes: If you need to change your event date, please contact us immediately. We will do our best to accommodate your new date, subject to availability. Date changes made more than 30 days before the original event date are typically free of charge. Date changes made less than 30 days before the original event date may be subject to a rescheduling fee.
Refunds, when applicable, will be processed using the original payment method. Please allow 7-10 business days for refunds to appear in your account, depending on your financial institution's processing times.
If you paid by credit or debit card, the refund will be credited to the same card. If you paid by bank transfer, please provide your bank account details for the refund transfer. We will notify you by email once your refund has been processed.
Please note that any transaction fees charged by payment processors or banks are non-refundable. If you have questions about the status of your refund, please contact us with your reservation details.
We take great care to ensure that all rental items are in excellent condition before delivery. However, if you receive items that are damaged, defective, or not as described, please notify us immediately.
Reporting Issues: You must report any problems with rental items within 2 hours of delivery. This allows us to arrange for replacement items before your event. Please provide photographs of the damaged or defective items to help us assess the situation quickly.
Replacement Items: If items are found to be damaged or defective upon delivery, we will make every effort to provide replacement items as quickly as possible. If suitable replacements are not available, we will issue a refund for the affected items.
No Liability for Delays: While we will do our best to resolve any issues promptly, we cannot be held liable for any delays or inconveniences caused by damaged or defective items. Our liability is limited to the refund of rental fees for the affected items.
We understand that outdoor events are subject to weather conditions and other unforeseen circumstances. Our policies regarding weather-related cancellations are as follows:
Weather Cancellations: If you need to cancel your event due to severe weather conditions, please contact us as soon as possible. We will work with you to reschedule your rental or provide a refund, depending on the circumstances and timing of the cancellation.
Force Majeure: In the event of circumstances beyond our control, including but not limited to natural disasters, government restrictions, labor disputes, or public health emergencies, we reserve the right to cancel or modify your reservation. In such cases, we will provide a full refund of any payments made.
Rental items must be available for collection at the scheduled time. Late returns affect our ability to service other clients and may result in additional charges.
Late Return Fees: If rental items are not available for collection at the scheduled time, you will be charged a late fee of 50% of the daily rental rate for each day or partial day that the items are late. This fee compensates us for lost rental opportunities and additional scheduling complications.
Extended Rentals: If you know in advance that you will need the items for a longer period, please contact us to arrange an extended rental. Extended rentals arranged in advance are charged at our standard daily rates and do not incur late fees.
You are responsible for all rental items from the time of delivery until collection. If any items are lost, stolen, or cannot be returned, you will be charged the full replacement cost of those items.
Replacement costs are based on the current market value of the items and may include additional charges for sourcing and acquiring replacement inventory. We will provide you with an itemized invoice for any lost items.
While we do not expect rental items to be returned in pristine condition, excessive dirt, stains, or damage will result in additional charges.
Standard Cleaning: Normal cleaning is included in your rental fee. This covers routine cleaning and sanitization of items after use.
Excessive Cleaning: If items require extraordinary cleaning efforts due to excessive dirt, food stains, wax, glitter, or other substances, you will be charged an additional cleaning fee. The fee varies depending on the extent of cleaning required and the type of item.
Damage Charges: Damage beyond normal wear and tear, including tears, burns, broken components, or structural damage, will be assessed and charged based on repair or replacement costs. We will provide photographic evidence and detailed invoices for all damage charges.
If you disagree with any charges applied to your account, please contact us within 7 days of receiving your invoice. We will review your concerns and work with you to reach a fair resolution.
Please provide any relevant evidence, such as photographs or documentation, to support your dispute. We will investigate the matter thoroughly and respond to you within 14 business days with our findings and any adjustments to your charges.
We recognize that every event and situation is unique. If you have special circumstances that are not covered by this policy, please contact us to discuss your situation. We are committed to working with our clients to find reasonable solutions whenever possible.
If you have questions about our Return Policy or need to cancel or modify your reservation, please contact us:
Warmtrcraftax
Unit 3, 22-24 Colville Rd, London
Phone: +44 20 3609 0909
Email: connect@warmtrcraftax.world
Our team is here to assist you and ensure that your rental experience is as smooth as possible.